Your Privacy Is Our Priority
Your personal information is completely safe at wk99. Read this policy to learn how we collect, store, and protect your data.
Last Updated: This privacy policy was last reviewed and updated in 2026. By creating an account or continuing to use wk99, you are considered to have accepted all terms of this policy.
Introduction and Overview
wk99 (hereinafter referred to as "we", "us", or "the platform") provides a safe and trusted online gaming service for players in Bangladesh. We place the highest importance on the privacy of your personal information, and this privacy policy has been established with that goal in mind.
This policy explains what types of information wk99 collects, why it is collected, how it is used, and in what circumstances it may be shared with third parties. This policy applies to our website wk99.lat and all related services.
Please read this privacy policy in full before using our platform. If you do not agree with any term of this policy, we advise you to refrain from using our services.
What Information We Collect
Personal Identification Information
During account registration, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for verification)
- National ID or passport number (when required)
- Current residential address
Financial Information
For the purpose of processing transactions, we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
We never store your full payment card number on our servers.
Usage and Behavioral Information
Information automatically collected while using the platform:
- Login time and session duration
- Game play history and preferences
- Bet amounts and results
- Bonus and promotional offer redemption details
Technical Information
Information about your device and connection:
- IP address and geographic location (at country level)
- Device type, operating system, and browser
- Information collected from cookies and tracking technologies
- Referral URL and site navigation patterns
Purpose of Using Your Information
wk99 uses your information only for the following legitimate purposes:
- For creating, verifying, and managing your account
- For processing all financial transactions including deposits and withdrawals
- To facilitate communication with customer service and the support team
- To prevent fraud, money laundering, and illegal activity
- To provide bonuses, promotions, and personalized offers
- To improve platform performance and enhance service quality
- For analysis required to ensure responsible gaming
- To meet legal obligations and satisfy regulatory requirements
We never sell your information to advertisers and do not use it beyond the purposes stated above.
Cookies and Tracking Technologies
The wk99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the core functionality of the website. Without them, login, transactions, and account management are not possible. There is no option to disable these cookies.
Analytical Cookies
We use analytical cookies to understand how users are using our site. This information helps improve the gaming experience and optimize site performance.
Preference Cookies
These cookies are used to remember your language preference, theme settings, and similar choices. You can control or delete cookies from your browser settings, though this may affect some website functionality.
Information Sharing and Disclosure
wk99 does not sell, rent, or commercially distribute your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Information is shared with payment processors (bKash, Nagad, Rocket, etc.), identity verification services, customer support software, and technology service providers only to the extent necessary for them to carry out their specific tasks. These partners are required to comply with our privacy standards.
Legal Obligations
Where disclosure of information is required by court order, lawful requests from law enforcement agencies, or applicable law, we are obligated to act accordingly. In such cases, we will provide only the information legally required.
Fraud Prevention
Information may be shared with relevant security agencies to detect and prevent fraudulent activity, money laundering, or other illegal acts.
Corporate Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in a timely manner before any such change.
Data Security Measures
SSL Encryption
Our website uses SSL/TLS encryption, which keeps all data exchanged between your browser and our servers secure.
Data Encryption
Stored sensitive information is protected by industry-standard encryption algorithms. Passwords are never stored in plain text.
Security Monitoring
Our systems are actively monitored around the clock to detect unauthorized access and suspicious activity.
We apply both technical and organizational security measures. However, transmitting information over the internet is not entirely risk-free. Use a strong password for your account and do not share it with anyone.
Data Retention Period
wk99 retains your personal information only for as long as is necessary to fulfill the purposes described in this policy or as required by law:
- Active Account: All necessary information is retained for as long as the account remains active.
- Financial Transaction Records: Transaction information is retained for a set period in accordance with financial regulations.
- Inactive Accounts: Information from accounts that have been inactive for an extended period is progressively deleted in accordance with our data retention policy.
- Legal Requirements: Certain information may need to be retained for a longer period under applicable laws or regulations.
Your Rights
As a user of wk99, you have the following rights regarding your personal information:
Contact us to find out what information we have collected about you.
If any of your stored information is incorrect, you may request a correction.
You may request deletion of your information where there is no legal obligation to retain it.
You have the right to object to the use of your information for specific purposes.
You may request a copy of the information we hold about you.
You may withdraw your consent at any time, though any processing carried out before that point will remain valid.
To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected].
Protection of Minors
wk99 is strictly not for anyone under the age of 21. We do not knowingly collect any personal information from minors.
An age verification process is followed at the time of registration. If an account holder is later found to be a minor, the account will be closed immediately and all collected information will be deleted.
If you believe a minor has opened an account on our platform, please notify us at [email protected]. We will take prompt action.
Policy Changes and Updates
wk99 may update or modify this privacy policy from time to time. These changes may be due to business needs, the addition of new services, or legal obligations.
If there are significant changes to the privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the website
- The date of the update will be noted on this page
Continuing to use the platform after the updated policy is published will be considered as your acceptance of the new policy terms. We therefore recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. We are always here for you.
We will try to respond as quickly as possible to any privacy-related complaints or inquiries.
24/7 Live Chat — Log in to the platform and chat directly in Bengali
Email: [email protected]
Support available: 7 days a week, 24 hours a day (Bangladesh Standard Time BST, UTC+6)