wk99 Terms and Conditions
Please read these terms and conditions carefully before using the wk99 platform. All matters relating to account registration, bonuses, payments, and responsible gaming are set out in detail here.
General Provisions
1.1 Scope of Application
These Terms apply to the wk99 website (wk99.lat) and all related services, games, promotional offers, and any activities connected to the platform. These Terms are written in English and are intended for users residing in Bangladesh.
1.2 Nature of Services
wk99 is an online gaming and betting platform that offers slots, casino games, fishing games, sports betting, and live dealer games for players in Bangladesh. wk99 aims to ensure a safe, transparent, and entertaining environment.
1.3 Right to Amend Terms
wk99 reserves the right to change, modify, or update these Terms at any time. Continued use of the platform after changes take effect will be taken as your acceptance of the updated Terms. We therefore recommend reviewing this page regularly.
Eligibility and Account Registration
2.1 Age Requirement
To open an account on wk99 you must be 21 years of age or older. Use of the platform by minors is strictly prohibited. Providing a false age at registration will result in immediate account closure and forfeiture of any associated balance.
2.2 Single Account Policy
Each person may create one account only. Creating multiple accounts is strictly prohibited. If evidence is found that the same person holds more than one account, all accounts will be cancelled and any bonuses or winnings may be forfeited.
2.3 Accuracy of Information
All information provided at registration must be accurate, complete, and up to date. It is your responsibility to notify the wk99 support team immediately of any changes to your personal details. Providing false information may result in account cancellation.
2.4 Account Security
It is your responsibility to keep your account password and login details completely confidential. Report any unauthorised access to your account to our support team immediately. Using or sharing a third party's account is strictly prohibited.
Deposit and Withdrawal Policy
3.1 Minimum Deposit Amount
The minimum deposit amount for each payment method on wk99 is ৳100. We accept the following payment methods:
- bKash
- Nagad
- Rocket
- Bank Transfer
3.2 Minimum Withdrawal Amount
The minimum amount for any withdrawal is ৳800. Withdrawal requests below this amount cannot be processed.
3.3 Withdrawal Processing Time
All withdrawal requests are generally processed within 30 minutes to 3 hours. If an urgent review is required, this time may increase slightly.
3.4 Payment Verification
For large withdrawals, an identity verification (KYC) process may need to be completed. A copy of your national identity card or passport may be requested. This process exists solely to ensure the security of your account.
3.5 Prohibited Transactions
Using a wk99 account for money laundering, fraudulent transactions, or any other unlawful purpose is strictly prohibited. If a suspicious transaction is detected, the account will be temporarily suspended.
Bonuses and Promotional Offers
4.1 Welcome Bonus
New members on wk99 receive a 100% bonus on their first deposit, up to ৳20,000. The following conditions must be met to activate this bonus:
- The total amount of deposit plus bonus must complete a 25x wagering requirement.
- The wagering requirement must be met within the specified time from the date the bonus is activated.
- Specific terms applicable to each bonus offer will be communicated separately.
4.2 VIP Program and Cashback
The wk99 VIP program has three tiers. Weekly cashback is provided at each tier:
- Bronze: up to 0.4% weekly cashback
- Silver: up to 0.8% weekly cashback
- Gold: up to 1.2% weekly cashback
Promotion to a higher tier is based on player activity and loyalty. The required activity criteria must be maintained to receive VIP benefits.
4.3 Bonus Abuse Prohibited
Misuse of the bonus system — such as claiming bonuses by creating multiple accounts or attempting to meet wagering requirements through low-risk bets — is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be forfeited.
Gaming Rules
5.1 Fair Play Guarantee
All games on the wk99 platform operate using certified random number generator (RNG) technology. Results are completely random and are in no way predetermined. The platform ensures fair play through regular independent audits.
5.2 Finality of Game Results
The result of any game will be considered final and irreversible unless it is proven that the result was affected by a technical error. In the case of a technical error, wk99 will take an appropriate resolution.
5.3 Fraud and Misconduct Prohibited
The following activities are strictly prohibited:
- Attempting to manipulate the gaming system using software or bots
- Collusion (multiple players coordinating strategy against others)
- Attempting to exploit system vulnerabilities for an advantage
- Using any form of electronic assistance
5.4 Gaming Limits
The minimum and maximum bet limits for each game are clearly displayed in the game interface. wk99 reserves the right to change gaming limits at any time.
Responsible Gaming
6.1 Our Commitment
wk99 is deeply committed to responsible gaming. We believe gaming should be for entertainment purposes — not as a source of income. The platform provides various tools to help players maintain healthy gaming habits.
6.2 Self-Control Tools
Players may use the following features:
- Setting deposit limits (daily, weekly, monthly)
- Setting session time limits
- Temporary breaks or self-exclusion
- The option to close your account permanently
6.3 Support and Advice
If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.
Account Suspension and Closure
7.1 wk99's Rights
wk99 reserves the right to temporarily suspend or permanently close any account in the following circumstances:
- Breach of these Terms
- Suspicion of fraudulent or unlawful activity
- Providing a false identity or information
- Misuse of the account
- The need to comply with regulatory or legal obligations
7.2 Voluntary Account Closure
Any player may close their account at any time by notifying our support team. It is recommended to withdraw any outstanding balance before closing the account.
7.3 Inactive Account Policy
wk99 reserves the right to apply a maintenance fee to accounts that have been inactive for an extended period. Details about the specific inactivity period and the applicable fee can be obtained from the support team.
Privacy and Data Protection
8.1 Collection of Personal Information
wk99 collects and processes users' personal information solely for the purposes of providing services, verifying identity, and ensuring security. We do not sell personal information to third parties.
8.2 Encryption and Security
All personal and financial information is kept secure using SSL encryption technology. Our security measures follow industry-standard protocols.
8.3 Privacy Policy
To learn more about our data collection and use, please visit our Privacy Policy page.
Intellectual Property and Copyright
9.1 Ownership of Content
All content on the wk99 platform — including logos, graphics, text, software, game interfaces, and brand elements — is the intellectual property of wk99 or its licensors. Copying, distributing, or reproducing these without written permission is prohibited.
9.2 User License
Users are granted a limited, revocable license to use the platform for personal, non-commercial purposes only. This license is non-transferable.
Limitation of Liability
10.1 Technical Issues
wk99 accepts limited liability if a gaming session is interrupted due to technical errors, server outages, internet connection problems, or other technical causes. In such situations, we will make every effort to provide a resolution as quickly as possible.
10.2 Third-Party Software
wk99 does not have full control over the operation of software from game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, NetEnt, and Ezugi). wk99's liability for issues caused by these providers' systems is limited.
10.3 Gambling Risk
Online gaming and betting carries the risk of losing money. wk99 does not guarantee any specific winnings. You should only play with an amount of money that, if lost, would not affect your standard of living.
Dispute Resolution
11.1 Complaint Process
For any dispute or complaint, please contact our customer service team in the first instance. We take every complaint seriously and aim to resolve it quickly.
Contact channels:
- 24/7 live chat support
- Email: [email protected]
11.2 Resolution Timeframe
General complaints are typically resolved within 3 to 5 business days. More complex matters may take longer, but we will always keep you informed of progress.
Miscellaneous Provisions
12.1 Entire Agreement
These Terms, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between wk99 and the user. Any prior oral or written understandings made before these Terms are hereby superseded.
12.2 Severability
If any part of these Terms is found to be invalid or unenforceable, that part will be severed and the remaining Terms will continue in full force.
12.3 Language
These Terms are written in English. If a translation exists in another language and any dispute arises, the English version will be considered authoritative.
12.4 Contact
If you have any questions about these terms and conditions, please contact our support team:
- Email: [email protected]
- Live Chat: 24 hours, 7 days a week